How can I purchase tickets? How can I pay for them?
- You can purchase tickets online here,
- by telephone+49 (0)30 258 10 35 0
- from 08:00 AM – 6:00 PM on Mondays – Fridays
- and at the box office on performance days (dinner as available) 30 minutes before concert start
At our webshop you can pay with credit card (Mastercard or VISA), Paypal or by bank transfer, by telephone you can pay with credit card or by bank transfer, and at the box office you can with cash, or with debit or credit card. (At the New Wing you can only pay with cash!)
Can I cancel or re-schedule my reservation?
In general, you may not cancel a reservation and receive a refund.
When and where can I pick up my ticket if I purchased it online?
If you ordered your ticket through kulturprinzen directly (whether online or by telephone), it is simplest to pick up your tickets immediately preceding the event.
May I take photos or film during the concert?
No, taking photos or filming is not allowed during the concert.
I lost something when attending a concert, how can I get it back?
All lost items will be held at the Small Orangery (Orangerie Berlin GmbH, Spandauer Damm 22, 14059 Berlin). To inquire about an item, please call +49 (0)30 258 10 35 01.